Operations by Illume
Improve how day-to-day work is organized, coordinated, documented, and executed so your business can run with greater clarity, consistency, and less friction
Helping small businesses and growing teams get their operations in order
Ready to get your operations in order? Book an Operations Consultation.
Order for Your Operations
When operations are working as intended, the business feels easier to run.
When they aren't? The effects are felt everywhere: scattered information, repeated mistakes, missed handoffs and disjointed experiences for your team and your clients.
Stop letting messy operations drain your most valuable resources: time, money, people, and client trust.
Your Operations:
The Engine Behind the Business
when the backend starts to show
Operations by Illume helps you strengthen the way work gets done so you can protect your time, money, team, and client experience.
Our Areas of Expertise
Client Operations
Processes and touchpoints that shape the client experience, from outreach through off-boarding.
Administrative Operations
Behind-the-scenes systems that keep day-to-day work organized and moving.
Project + Program Operations
Workflows, ownership, timelines, and coordination that support seamless execution.
Event + Conference Operations
Planning, logistics, communication, and backend coordination for successful events.
Subcontractor + Vendor Operations
Processes for onboarding, managing, and coordinating with outside partners.
Leadership Operations
Structures and rhythms for planning, priorities, decision-making, and review.
Need help with one process, a few workflows, or the whole backend? Start here.
Operations Services
A focused working session to improve one (1) process that feels clunky or inconsistent
Fix My Process
A focused execution block to clear backlog, organize the backend, and knock out operational work that needs dedicated attention
Get My 'Ish Together
A documentation sprint for up to three (3) related workflows or processes your team needs to follow consistently
Document My Operations
A deeper engagement to fix recurring operational problems, clarify ownership, and improve how work moves across the business
Overhaul My Operations
$500
$1,750
$850 for half-day
$1,500 for full day
$6,000
- Review of one priority business process
- Live redesign of the process
- Clarified roles, steps and handoffs
- Final SOP or process guide reflecting the process designed during the session
- Workflow map
- Supporting checklist, if applicable
Fix My Process
A 2-hour working session to review one clearly identified process, figure out where the gaps are, and redesign it into something your team can use right away
Best for one process that is clunky, inconsistent, or too dependent on one person
what's included
$500
- Review of up to 3 related workflows within one operational support area, along with existing documentation
- Identification of gaps, inconsistencies, and missing steps and light refinement for clarity and consistency
- Final SOP or process guide and workflow maps for up to 3 related workflows
- Supporting checklists and reference tools, if applicable
- Brief summary of any operational issues identified that fall outside the scope of the Document My Operations service
Document My Operations
A focused documentation sprint to capture how the work gets done, clean up gaps or inconsistencies, and turn those workflows into usable SOPs and process guides
Best for businesses that need up to three related workflows documented clearly so the team can follow them consistently
what's included
$1,750
Choose this option for a focused project, a contained backlog, or a small set of activities
- File and backend organization
- Email or admin catch-up
- Event or conference support
- Documentation cleanup
Get My 'Ish Together
A half-day or full-day execution block to clear backlog, organize the backend, and move time-sensitive operational work forward
Best for operational work that has been sitting on the to-do list and needs heads-down, focused attention to get done
what's included
$850 for half-day | $1,500 for full-day
Overhaul My Operations
A four-phase engagement to understand the current state, redesign workflows, document the new processes, and create a practical implementation plan
